You probably have one or two similar stories yourself - you call your bank/ mobile service provider or satellite/cable TV provider, only to realise you just spent 30 minutes on the phone, perhaps being put on-hold or transferred around, for half of that time, and.. you're still waiting for a resolution to your issue. It's probably safe to say that we've all been there. It's called "customer service"... or is it?
Contacting brands and businesses is generally a pain. Just figuring out how to contact them, then filling up lengthy online forms, or calling and navigating through the maze of "Press 1 for this and press 2 for that..." feels like what should have been a thing of the past. But, it's happening today, and it's happening now.
Is there a better way, you ask?
Absolutely! Chat is the better way
In fact, it shouldn't have to be painful to get in touch with a business or a brand. We live in a time of great innovations and revolutionary ideas. Technology is all around us and we use our "best friends", the thing we can't do without these days - some call them "mobile phones" - for pretty much everything. We talk to family and friends, chat with them using various messaging (chat) apps, play games, share pictures, watch videos.. You get the idea.
It's time to expand that to making it easier for us to contact our favourite brands and businesses.
Say Hello to Brandchat
Brandchat is a mobile app that gives you the chat experience similar to Whatsapp, Telegram, Viber, etc., AND, instead of just chatting with your pals, you get to chat with companies or organisations' brand representatives, or "agents" as we like to call them. Why use Brandchat, you may ask. Here are just some of the reasons:
One App - Many Brands
Brandchat is single app that connects you to many companies, organisations - essentially, brands. You download Brandchat only once, and then use the same app for communicating with multiple brands. Yup, you got that right. Download this one app, and use it to communicate potentially to all your favourite brands.
Familiarity of Chat
Brandchat is very easy to use. Contacting and chatting with brand representatives or agents is done via a chat window that looks and feels like most of chat apps you are already familiar with. Simple.
Once you ask your question, you can continue what you were doing, like rushing that important report you needed to submit, or tending to your crying child. You will get a Brandchat notification once you receive a reply, and move on from there. No hogging up the phone lines while being on hold, or being made to listen to strange elevator music. Take back control of your time!
If you are calling, you only get to call one brand at the time. With Brandchat, you can ask questions from many brands and businesses simultaneously and just attend to them as and when you get the notifications and replies.
Sometimes you may have a question that someone else has already asked. These frequently asked and answered questions are suggested to you as you are typing, even before you hit the send button. If that suggested answer is good for you, then you've just saved yourself even more time.
So, What's Next?
Check it out for yourself! (Seriously, you don't have to take our word for it) Head on over to App Store or Google Play and download* your Brandchat app now. Try it out and feel free to drop us a question, if you have any. Our Brandchat agents are here for you.