Features
What's included in our packages? Scroll down to find out more!
Core Features
Dashboard with Statistics
Brandchat's simple to use dashboard makes it easy for agents to monitor tickets, reply to queries and track live analytics of the business.
Complete statistics on incoming chats, time taken to respond, per-agent stats, per-team stats, location based info, and many more!
Mobile App
Respond to customer queries, live, in real time, via mobile app.
Features:
Push Notifications, - Pending (In-Queue) Chats,
- Forward Chat,
- Close Chat,
- View Customer Profile,
- View Customer History,
and more.
More cool features include...
Basic Analytics
The accelerator plan provides the user with basic analytics to track basic statistics.
Advanced Analytics
In the professional plan onwards, users are able to track where exactly did customers click away and under what section.
Chat Audit
Review chats to continuously improve on internal messaging strategy, and preserve for potential dispute resolution.
Auto Closing/ Archiving
Each chat engagement is treated as a ticket that you can "close" or archive. Schedule when to auto-archive completed tickets.
Web Access Console
Dedicated web consolel availale to manage your active chats
Personalised Branding
Match your website's live chat button and screen interface with your corporate colours.
Chat Forwarding
Forward chats to any department, at any time. Remain involved in the original chat to monitor the ongoing conversation, or choose to exit it.
Add-On Modules
Enhance the power of your live-chat plugin with these amazing add-ons!
AI-Powered Chatbot ANSWERS™
AI-Powered answering system that acts as your agent. Available 24 hours a day, 7 days a week!
Facebook Messenger Integration
Receive FB messages directly into the Brandchat app. Reply customers without the hassle of opening Facebook!
Email-2-Chat Integration
Converts email conversations into real time chat conversations with the sender.
How it Works
SIMPLE AND AFFORABLE
1. Complete Email Form
We will send you confirmation email with instructions on how to complete your free registration
2. Integrate with Your Website
Generate website integration javascript code and add it to your website.
3. Start Generating Website Leads
Start converting your website visitors into customers with: a) Bots, b) AI powered Answering machine or c) with one-to-one chat with your sales/promotion teams.
Try Brandchat today!
Not sure which plan is right for you? Learn more
✔ 14-Day Trial ✔ Easy Setup