Dealing with customers or leads often involves answering the same or similar questions to several different people. Questions like "Where's my order?", "What time do you open?", "Where's the parking payment machine?" are all common examples. If your business deals with these repetitive types of questions, then Brandchat is what you need. Branchat's features allows you to automate your responses, while still ensuring positive customer experience.
Customers find many ways to contact you - via email, social media, website, phone, etc. Brandchat, through its ticketing system, receives enquiries from several of these channels, and converts them into Brandchat chat conversations that you can respond to easily and quickly. These chats can even be assigned to different automated Bots, or to dedicated (human) teams.
Understanding useful metrics, like type of enquiry, its source (channel), time of day, location, response times of agents, and other parameters is crucial in learning and optimising the flow so that you can perfect your sales engagemenet and customer service cycles.
These metrics and more, are available to the Brandchat administrator via web and mobile, all fresh and in real time.
Register now to start your Brandchat experience. Registration is easy and takes only a few minutes. Brandchat is a hosted solution - we take care of all the servers and infrastructure. All you need to worry about is responding to your leads and keeping your customers engaged and happy.
Register for Brandchat Now and enjoy your 30-day FREE trial with all the features!