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Why Do Businesses Need Chatbots?

Chatbots | October 18, 2018

When it comes to why businesses need chatbots, various reasons come to mind. Some of these include automation of routine tasks, and simultaneous handling of multiple requests or enquiries. The most immediate impact for customers is the ease of getting in touch with your business or customer service rep. This increased speed in handling custo…

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How are Chatbots Created?

Chatbots | October 14, 2018

Facebook recently released a host of data proving the value of chatbots for business:2 billion messages are sent between people and businesses monthly56% of people would rather message than call customer service53% of people are more likely to shop with businesses they can message

The utilisation of chatbots has certainly gained momentum in…

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What is a Chatbot?

Chatbots | October 11, 2018

A chatbot is a service, powered by rules and sometimes artificial intelligence (AI), that you interact with via a chat interface.

It is often designed to convincingly simulate how a human would behave as a conversational partner via auditory or textual methods. Chatbots are typically used in dialog systems for various practical purpose…

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Save Valuable Sales Time - Target Quality Leads

Lead generation | July 17, 2018

Live chat services can improve the conversion rate of your online visitors by engaging those who are interested. Capturing contact details and basic information about a particular product or service your visitors are interested in allows for a more effective follow-up.

A quality lead has a relationship with your brand. Therefore, it is important…

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Don't Waste Website Traffic - How 'Live' Chat Converts Visitors into Leads

Lead generation | June 04, 2018

Lead generation means identifying and targeting potential new customers (or leads) for you to develop their interest in your products and services. Essentially, it is most ideal that every visitor becomes a lead as this may subsequently translate into prospective sale for the business.

With a ‘live’ chat solution, your business can capture leads…

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Building Customer Loyalty with Live Chat

Lead generation | March 06, 2018

Brand loyalty is important to sustain any business. Loyal customers will always come back to a brand which they either have trust in or connection with. Building trust with your customers is indeed truly essential if you want them to be loyal customers.

In this day and age where relationship plays a pivotal role in sustaining interest and creati…

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Receiving (too) many calls to your Call Center?

Brandchat | October 31, 2016
Solving Problems with Brandchat Series

In this new series called "Solving Problems with Brandchat", we will try to pinpoint some common challenges businesses are facing today, and how Brandchat may be able to help in dealing with some of them.Challenge 1: Receiving (too) many calls to your Call Center

The first challenge we are tackling is r…

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Benefits of Brandchat for You and Your Brand

Brandchat | October 26, 2016
Brandchat - Connecting people and brands

Why Chat

We live in a time of great innovations and with mobile devices being part of our everyday lives, one innovation that trumps all others is using mobile chat apps to communicate with one another.

We believe this success of chat apps demonstrates that people prefer to communicate through chat. …

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Hello, World! From, Brandchat.

Brandchat | October 21, 2016

The Story

You probably have one or two similar stories yourself - you call your bank/ mobile service provider or satellite/cable TV provider, only to realise you just spent 30 minutes on the phone, perhaps being put on-hold or transferred around, for half of that time, and.. you're still waiting for a resolution to your issue. It's pro…

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